Shipping and Terms

Shipping

Shipping ,US (lower 48)

Our on-line “shopping cart” will calculate your shipping after you’ve entered your address.
You will see your shipping fees before your placing order.

SHIPPING FEES CALCULATED AT CHECKOUT
(updated January 2023)
For Smaller Parts: $5.95 for small parts, $10.95 for larger parts
For Complete Systems: $19.95 – 34.95 per system (depends on size of system and shipping distance)
Service Orders (return of repaired/overhauled products): $20 per system
Applies to shipments to addresses in the “lower 48” states.
Note: shipping for “carry cases” is the same as a system price.

If email is provided when you order, we will email tracking information to you when you order ships.

We determine shipping method (postal, UPS, or FedEx, or personal delivery). We cannot guarantee delivery times with regular shipping. The following map shows typical transit times.

AS OF OCTOBER 1, 2022, WE ARE SUSPENDING OUR EXPEDITE POLICY.
UNTIL FURTHER NOTICE, WE ARE NOT SHIPPING VIA EXPEDITED TRANSIT.
NO EXCEPTIONS.
If you have a “need by” date, please let us know and we’ll
do our best to have your order to you on time.

Novel Electronic Designs, Inc (BuzzerSystems.com) will ship-to-arrive by a given date, but ONLY when we work directly with the customer via PHONE CALL.

When you request a specific delivery date, we will – based on our experience – determine the appropriate carrier and shipping service. We will give you pricing and identify risks with each service.

Expedited shipping can include deliveries in 3 days, 2 days, next day, and even same day. Bear in mind that the cost of shipping goes up exponentially as the transit-time decreases.

Price: With expedited shipping, all shipping-related costs are paid by customer.

REFUNDS and SHIPPING GUARANTEES
We guarantee what we control – we guarantee we will turn-over the package to the carrier in a timely manner. If we fail to perform our duties, we will refund the fees. But we CANNOT guarantee the performance of the carrier.

Carriers will only issue a refund when a failure is their fault — and it is RARE for a carrier to acknowledge when they are at fault. Therefore, few failures qualify for a refund. Regardless, we will attempt to obtain a refund. If we can obtain a refund, we will pass it on to you.

For example, during certain conditions (for example, COVID), carriers will suspend all service guarantees.

DO NOT REFUSE DELIVERY OF AN EXPEDITED SHIPMENT!
It’s okay to change your mind about your order before it arrives.
However, if you “refuse delivery” of an expedited shipment, you will be billed twice for the shipping: once for the shipment TO YOU, and again for the return shipping back to US. If you decide against buying the product: (1) call us and let us know, (2) accept the product from the carrier, and (3) we will send you a shipping label with which to return the product.

Our on-line “shopping cart” will calculate your shipping after you’ve entered your address.
You will see your shipping fees before your placing order.

Typically:
Shipping of replacement parts: 14% ($10 mimimum)
Shipping on systems: 14% of order ($20 minimum)

Most often, we will use postal service for orders to these locations.

If an order is returned (exchange or refund), shipping fees are not refundable.

Our Canadian shipping policy is described on a special page: click here for details.

March 17, 2023: We are unable to accept international orders. Shipping inconsistencies and irregularities when packages are processed by customs has made it impossible for us to fulfill orders. We are working to find alternate shipping methods so that we can accept international orders. Our apologies.

Payments

Payment Terms and Options

On-line Orders: credit card
Purchase Orders: see next block

Mail Order: Send your order request with full payment to us:
Novel Electronic Designs, Inc.
Attn: Orders
143 N 3rd St
Chillicothe, IL 61523
Note: Payment by personal check, cashiers check, etc. Do not send cash. We may wait for check to clear before shipping your order.

Sales Tax
We only collect sales tax from customers when their order is shipped to an address in Illinois. We do not collect sales tax from Illinois customers with a valid state exemption number. We will need a copy of your organization’s certificate. Click here for our TAX CERTIFICATE information page.

Please note: you may still owe sales tax to your state when you order from us. Check with your state’s taxing authority for details.

Customers outside the USA

All payments must be in US Dollars.

Customers outside the USA may be assessed any number of fees, including: brokerage, duty, national and/or local taxes, currency conversion, etc. when your order is delivered.

These fees vary from country-to-country. Check with your country’s importing officials to determine fees that will apply to you.
We do not have the means to determine these fees for you.

IMPORTANT! If you have a customs broker, please include their name, phone number, and fax number — we include that information on the commercial invoice.

International Payment
Payment via money wire is preferred. We will provide bank and account information at time of order. Customer may be charged $25 for money-wire fee.

Is your order being shipped outside of Illinois? If so, then we do not collect sales tax from you.

We only collect sales tax from customers when their order is shipped to an address in Illinois. We do not collect sales tax from Illinois customers with a valid state exemption number. We will need a copy of your organization’s certificate. Click here for our TAX CERTIFICATE information page.

Please note: you may still owe sales tax to your state when you order from us. Check with your state’s taxing authority for details.

We accept purchase orders from established schools, businesses, and churches. Our terms are “net 30” (though we make exceptions for organizations with different term requirements).

Please click here for PURCHASE ORDER information.

Most credit-card orders can be processed on-line.

However, for orders requiring a PRINTABLE credit card form, click here.

Many years ago, we offered a quantity discount; but at some point we decided to price our products at the discount price so that all of our customers could benefit from the lower price.

We are the manufacturer and distributor of our products, so there is no “middle man”. Our prices are honestly as low as we can set them.

However, there are times where we can negotiate prices for a large number of systems (e.g., for a school district)… in these instances, there are savings associated with processing and shipping a large order to a customer (and we pass those savings on to that customer).

Return Policy

"I bought the wrong system. Can I exchange it for a different system?"

Please contact us immediately and we can discuss exchange-for-credit options.

All “regular” NED products (that is, products that are not special order) may be returned for a refund. Duration of eligibility is listed below.
Our return policy only applies to complete systems, not replacement parts. If you have purchased parts you do not need, please contact us to evaluate options.

You have 15 days from the day your order is delivered to evaluate it. If you decide to return it, please notify us during the 15 day evaluation period, and then ship the equipment back to us so that it’s returned to us before the 30th day.

Customers exchanging one product for another are assessed no fees.

Customers returning equipment for refund will be assessed a 15% restock fee.
This is basically a “rental fee” that covers our original processing and shipping costs. We are a small company and cannot afford to absorb shipping and process costs for terminated orders. We go to a good deal of effort on our website to ensure customers can learn about our products and make an informed choice! IF IN DOUBT, please call and we can discuss options for your application!! We truly enjoy talking with prospective customers … and if we don’t have a product that fits your application, we’ll make suggestions about where you might find something that will work for you.

Refunds do not include our shipping fee and fees for special services like customization, expedited shipping, shipping billed to the customer’s account, customs and brokerage fees, taxes, etc.

Refunds do not include the cost of returning the product to us. Optionally, we can send you a pre-paid return label (the cost of that label is subtracted from your refund).

If you’re interested in ordering MULTIPLE systems but are not sure the equipment you’re ordering is right for your application, we suggest that you purchase one system to evaluate.

CUSTOM-MADE / MODIFIED EQUIPMENT
Equipment that is “custom-designed” or “modified” cannot be returned for refund. Please contact us immediately if the equipment we’ve provided does not have the functionality we discussed — we will work with you to ensure the equipment has the functionality you requested.

Our return procedure is listed on a special page.


Click HERE for that link.

Warranty

Liability Disclaimer

LIABILITY DISCLAIMER

ON BEHALF OF NOVEL ELECTRONIC DESIGNS, INC…

WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM THE USE OF EQUIPMENT WE MANUFACTURE, WHETHER THE PRODUCT IS A CUSTOM-MADE PRODUCT OR A STOCK PRODUCT.

IT IS THE CUSTOMER’S RESPONSIBILITY TO DETERMINE GOODNESS OF FIT FOR A PARTICULAR APPLICATION. PLEASE ADDRESS TECHNICAL QUESTIONS TO NOVEL ELECTRONIC DESIGNS, INC. REGARDING DETAILED PRODUCT SPECIFICATIONS.

OUR EQUIPMENT IS DESIGNED TO BE USED IN A WIDE RANGE OF APPLICATIONS AND ENVIRONMENTS, BUT WE HAVE NO CONTROL OVER HOW OUR EQUIPMENT IS USED AND CANNOT BE LIABLE FOR MISUSE OR MISAPPLICATION.

IF YOU HAVE A MISSION-CRITICAL APPLICATION, YOUR TECHNICAL REQUIREMENTS MUST BE PRESENTED TO AND APPROVED BY NOVEL ELECTRONIC DESIGNS BEFORE THE PURCHASE. NO EXCEPTIONS.

WE GUARANTEE THAT OUR EQUIPMENT WILL FUNCTION AS DESCRIBED ON OUR WEBSITE AND IN OUR DEMO VIDEOS. WE WILL HONOR WARRANTY CLAIMS TO CORRECT PROBLEMS WITH THE EQUIPMENT FOR THE LENGTH OF THE WARRANTY.

ECONOMICAL SERVICE AFTER THE EXPIRATION OF THE WARRANTY IS AVAILABLE FROM NOVEL ELECTRONIC DESIGNS, INC.

Signed,

NOVEL ELECTRONIC DESIGNS, INC.
01-JANUARY-2020

1: LIMITED WARRANTY
Novel Electronic Designs, Inc. (NED) warrants the product designated herein to be free of manufacturing defects in material and workmanship, subject to the conditions hereinafter set forth, for a duration (specified in the following table) from the date of shipment to the original purchaser:

30 Days
hand-held push-buttons
cables, cords
power packs
carry cases (see case manufacturer’s warranty)

2 Years
All quiz-lockout systems and timers

2: CONDITIONS

This Warranty is subject to the following conditions and limitations. The Warranty is void and inapplicable if the product has been:

* used or handled other than in accordance with the instructions in the owner’s manual
abused or misused
* damaged by accident or neglector while being transported
* repaired or modified by anyone other than Novel Electronic Designs, Inc.

The product must be packed and returned to NED by the customer at his or her sole expense. NED will pay return freight of its choice (international customers see item #7). A RETURNED PRODUCT MUST BE ACCOMPANIED BY A WRITTEN DESCRIPTION OF THE DEFECT. NED reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products and to change the prices or specifications of any product without notice or obligation to any person.

Special Note: The warranty is also voided if any of the following occur:

product has been modified or serviced by someone not authorized by NED
use of wrong type of lamps
use of cables other than those supplied by NED
use of cables with connectors installed by someone other than NED
use of a power pack not supplied by NED
operating the power pack at voltages or frequencies outside the range specified on the power pack.
3: REMEDY
In the event the above product fails to meet the above Warranty and the above conditions have been met, the purchaser’s sole remedy under this Limited Warranty shall be to return the product to NED where the defect will be rectified without charge for parts or labor, except the carrying case.

4: LIMITED TO ORIGINAL PURCHASER
This Warranty is for the sole benefit of the original purchaser of the covered product and shall not be transferred to a subsequent purchaser of the product.

5: DURATION OF WARRANTY
This Warranty expires on the anniversary of the date of shipment from NED (see #1 for durations for each product).

6: WARRANTOR
Inquiries regarding the above Warranty may be sent to the following address: Novel Electronic Designs, Inc., 143 N. Third Street, Chillicothe, IL 61523-2156, ATTN: Customer Service.

7: WARRANTY OUTSIDE THE U.S.A.
Novel Electronic Designs will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to the NED factory, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment. International Customers are responsible for return-shipping fees.

Signed,

NOVEL ELECTRONIC DESIGNS, INC.
01-January-2020

Terms and conditions for use of any of our products, website content, etc.
Lots of legalese, but still important.
Click here

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